salesforce

Overview:
For any company that relies on web applications to drive revenue or reduce costs, an efficient process for finding and fixing performance problems must be a high priority. But developing such a process with today’s time pressures and complex web environments isn’t easy, especially as new technologies and services-often outside of direct internal control-play a critical role in web application delivery to the end user. To address this growing challenge, companies must rely both on proven problem management practices and on efficient and reliable tools that enable a sound problem management process. This paper details a new platform solution for helping your organization to better its problem management processes, reduce operational costs, improve end-user experiences, and meet business goals.

Published on: 23 Apr 2008
Source: Gomez
Format: Adobe Acrobat (.pdf)
Price: FREE
Download: here

Technorati : Salesforce
Del.icio.us : ITIL, ITSM, Salesforce

Overview:
As technology continues to increase in complexity, organizations are becoming increasingly reliant on the effective collaboration of individual processes. Organizations frequently struggle, however, to sustain collaborative business processes as a unique blend of technology is required to effectively support collaborative work. Such organizations are subsequently unable to fully optimize business performance.
This white paper explores the importance of collaborative business process management for optimized business performance, highlighting the methods necessary to support this approach. Learn of the unique combination of characteristics that comprise collaborative business process management, and examine situations where it can be effectively applied. Discover integration components designed to support collaborative business processes, including automatic process deployment, mapping processes and knowledge integration.

Topics: Business Process Management SOA
Published on: Apr 2007
Source: BEA Systems,Inc.
Format: Adobe Acrobat (.pdf)
Price: FREE
Download: here

Technorati : BPM, Salesforce

Overview:
The PeopleSoft Testing Accelerator Kit reduces the overhead of traceability and brings in the concept of reusability. The PeopleSoft Testing Kit has been created by leveraging the power of Mercury Business Process Testing? using pre-built business components, test cases and proven best practices.

The scope of PeopleSoft Testing Accelerator Kit (PTAK) is as follow:

• To provide reusable business components for all PeopleSoft transactions
• To cover end to end business transaction of any PeopleSoft application (eg: for HRMS right from Hire to Retire)
• Ensuring better test coverage on the requirements
• To minimize the test design

Published on: May 2008
Source: Hexaware Technologies
Format: Adobe Acrobat (.pdf)
Price: FREE
Download: Here

Technorati : PeopleSoft, Testing
Del.icio.us : Salesforce, load test

As an IT leader,you know that success now and in the future depends on having critical insight into IT trends and relevant business perspectives.Let the most trusted source in IT arm you with insight you need to succeed in our complimentary report,

Gartner Screnairo:The Current State & Future Direction of IT.

Inside you’ll gain valuable insight,including:

• The top priorities for CIOs and IT managers
• The current IT-related economic and business climate
• IT leaders’ most frequently asked questions and Gartner’s answers
• The future direction of IT through 2018 and beyond
• And much,much more…

Download Free copy of Gartner Screnairo:The Current State & Future Direction of IT.

Technorati : CIO, IT, Salesforce
Del.icio.us : CIO, IT

Overview:
When it comes to reporting on IT performance, line of business managers care mostly whether service levels are being fulfilled. As an IT manager or technical professional, the reporting that you require goes deeper – and your boss probably insists upon it.

You also need to track and report on key indicators that characterize your application and/or service. Focusing on these measurable characteristics and looking for patterns will help you understand the behavior of your environment so you can receive meaningful alerts on immediate problems, foresee problems over time, optimize resource usage, and plan for future capacity needs. And of course, you will be able to document IT performance for your management.

This paper outlines a four-step methodology for producing the performance reports and graphs you need for management reporting as well as your own use. You will learn about:

- Ten key metrics that commonly characterize application and service performance
- Five sample report and graph types useful for presenting the data
- Automating report and graph generation and related alerting
- How often to evaluate and refine your program

Published on:April 2008
Format:Adobe Acrobat (.pdf)
Source: Heroix Corporation
Price: FREE
Download: yes

Technorati : IT, performance